Refund Policy

You can ask for a refund of a payment you made to Invosend, for a paid plan or for purchased credits, within 30 days of the payment date. You do not need to give a reason.

The free plan and the free tools involve no payment, so there is nothing to refund.

A plan payment is refunded in full. The paid features that the payment covered end when the refund is issued, and your workspace continues on the free plan.

Credits you bought are refunded in full if you have not used any of them. If you have used some, we refund the part that is unused.

A payment that was charged twice, or charged by mistake, is always refunded in full, whenever you tell us.

Email support@invosend.com from the email address of your Invosend account. Include your workspace name and the date or receipt number of the payment.

We review the request and reply with the result. Once a refund is approved we start it right away.

Refunds go back to the payment method you used. Payments made through Paddle are refunded by Paddle to your card or original payment method. Payments made through Midtrans are refunded through Midtrans to the method you used, where that method supports refunds.

After we approve a refund, how long it takes to appear depends on your bank or card issuer, and can be several business days.

We do not refund payments older than 30 days, except for a double or mistaken charge, or where the law where you live requires it.

This policy does not limit any rights you have by law where you live, such as a statutory right to cancel a distance purchase.

Plans and credits may be sold through Paddle, which acts as merchant of record for those purchases. Paddle's Buyer Terms apply to purchases made through Paddle.

If you have a problem with a charge, please contact us before you dispute it with your bank. We can usually fix it faster.

Questions about this policy can be sent to support@invosend.com.