Terms of Service

These Terms of Service are an agreement between you and Invosend, the provider of the service ("we", "us"). By accessing or using Invosend, you agree to these Terms of Service. If you use Invosend for a company or another organization, you represent that you are authorized to accept these terms on its behalf.

If you do not agree to these terms, do not use the service.

Invosend provides invoicing, PDF generation, client management, payment tracking, recurring invoice, API, embedded widget, and related business billing tools.

Some features may be free, paid, usage-limited, in beta, or available only on specific plans. We may change, suspend, or discontinue features as the product evolves.

You are responsible for keeping your account credentials secure, maintaining accurate account information, and controlling access to your workspace.

You are responsible for all activity under your account and workspace, including invoices, client data, API keys, team members, connected payment accounts, and webhook endpoints.

You may not use Invosend to violate laws, infringe rights, send deceptive invoices, distribute malware, spam recipients, abuse payment systems, scrape or overload the service, bypass security controls, or interfere with other users.

You may not resell, sublicense, copy, reverse engineer, or build a competing service from Invosend except where allowed by law or by a written agreement with us.

You are responsible for the accuracy, legality, tax treatment, delivery, retention, and business use of invoices, receipts, payment links, and documents created with Invosend.

Invosend is not a law firm, accounting firm, tax adviser, bank, or payment processor. Information in the product and on the website is provided for general operational use and should not replace professional advice.

You may connect Invosend with third-party providers such as payment gateways, email providers, authentication providers, analytics, and webhooks. Your use of those services is governed by their own terms and policies.

We are not responsible for third-party services, their availability, their processing of your data, their fees, or their decisions to approve, reject, hold, refund, or reverse payments.

If you use the Invosend API, you must protect API keys, follow documented limits, use reasonable retry behavior, and avoid activities that degrade the service for others.

If you use an embedded Invosend widget, the required Invosend attribution must remain visible unless we provide written permission or a plan explicitly allows removing it.

Paid plans, invoice credits, feature limits, storage limits, API limits, and team limits may vary by plan and may be shown in the dashboard or pricing page.

Payments for Invosend plans and credits are handled by our payment partners, such as Paddle and Midtrans. Paddle acts as merchant of record for purchases made through Paddle, sends the receipt, and its Buyer Terms apply to those purchases.

Refunds follow our Refund Policy, which gives you 30 days from the payment date. You are responsible for taxes, bank fees, payment provider fees, and other charges related to your use of the service.

Some features, such as reading a receipt into invoice lines and matching a template to a picture of a design, use AI credits. The credit cost of a feature is shown in the app before you use it. We may change feature costs and the monthly credits of a plan, and will show the change in the product; a change does not affect a try you have already made.

Credits included in a plan refill each month, and unused plan credits do not carry over. Credits you buy do not expire for as long as your account exists. Credits can only be used inside Invosend, have no cash value and cannot be exchanged for money, except that a purchase can be refunded as described in the Refund Policy, and credits are returned automatically when a try fails, and none are used when a try does not run. We may pause AI features temporarily, for example when a provider is unavailable.

AI results can contain mistakes. You must check them before relying on them, and you remain responsible for every invoice you send, including its amounts, taxes and descriptions. AI features do not give tax or accounting advice.

You retain ownership of the business content you submit to Invosend. You grant us the rights needed to host, process, generate, display, transmit, secure, back up, and operate that content solely to provide and improve the service.

Invosend, its brand, software, design, documentation, and related materials remain owned by Invosend and its licensors.

We may suspend or terminate access if you violate these terms, create security or legal risk, fail to pay fees, abuse the service, or use the service in a way that could harm Invosend, users, recipients, or third parties.

You may stop using the service at any time. Some information may be retained as described in the Privacy Policy or as required for legal, accounting, security, and operational reasons.

The service is provided on an as-is and as-available basis. We do not guarantee uninterrupted availability, error-free operation, specific business outcomes, tax compliance, payment collection, or compatibility with every third-party system.

To the fullest extent permitted by law, Invosend will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption.

We may update these terms from time to time. Continued use of the service after the updated terms take effect means you accept the updated terms.

Questions about these terms can be sent through your Invosend workspace account or to support@invosend.com.